HostGator Web Hosting Review

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Popular Hosting Plan

  • UNLIMITED Disk Space
  • UNLIMITED Bandwidth
  • Host UNLIMITED Websites
  • FREE Instant Setup
  • 99.9% Uptime Guarantee
  • 45 Day Money Back Guarantee
  • CGI, PHP 5, RoR, Perl MySQL,
  • SSH, SSL, IMAP, POP
  • FREE Site Builder
  • cPanel Hosting
  • 24/7/365 Upgraded Support
  • No Contracts or Hidden Fees
Visit HostGator

Hostgator was started in 2002 and is now a top-ranked shared hosting company. They rank consistently high in user reviews and on web hosting review sites. What seems to make Hostgator stand out from the rest of the shared hosting services is their high level of customer support and satisfaction. Apparently the president of the company, Brent Oxley, might even be the one to personally handle the problem if it can't be resolved by customer support services.

Another aspect to this web hosting service that makes them so popular is that they are joining the corporate trend to go "green". Hostgator is the first hosting service to take this step by pledging to buy 130% of their power usage in energy credits. This will only help to boost their acceptance among today's eco-friendly web users.

Hostgator currently offers three hosting service plans, and all are Linux-based platforms. The single site customer can choose the Hatchling plan for $6.95 a month. This plan provides 1 domain with 350 GB of space and 3000 GB of bandwidth. For customers who use more than 1 domain, the Baby plan and the Swamp plan offer unlimited domain support. The Baby plan provides 600 GB of space and 6000 GB of bandwidth for $9.95 a month, and the Swamp plan offers unlimited bandwidth and 1000 GB of space for just $14,95 a month.

Although Hostgator only offers Linux platforms at this time, they are reportedly planning to offer Windows-based hosting very soon. They offer the cPanel feature, which is known to be the best control panel going, along with the Fantastico script installer which will support nearly all of the open scripts available with a minimum of clicks.

Of course, e-mail applications are very important features of any web hosting service. The Hatchling plan provides twenty POP3 accounts, while the others offer unlimited POP3 accounts. This is another feature which only raises the bar for customer satisfaction.

The touchstone of any web hosting service is their server capacity. Hostgator uses state-of-the-art Dual Xeon servers at their data centers in Dallas, otherwise known as the Planet. These data centers can handle the traffic, because they are connected to ten backbone providers for constant flow. Although any web hosting service will claim a 99.9% uptime, Hostgator can actually guarantee it.

In an independent test online, Hostgator was assessed by an outside monitoring service that watched their service performance over an eight month period with an actual customer in real time. Their calculated uptime average was an impressive 99.93%, with the longest recorded down time of only ten minutes. That is the kind of service that any website is looking for, and Hostgator proved their mettle.

As to any factors on the minus side, the pricing plans will soon change to two year and three year pre-payment offers, which reduces the monthly charge but includes a set-up fee, which in the long run actually costs more than the one year plan. And the unlimited bandwidth and expanded space that Hostgator advertises is balanced out by a limit to CPU use and file numbers allowed. But to be fair, any website that has millions of page hits per month really shouldn’t be on a shared service anyway. Limiting customers to server use is for the greater good of all their customers, and this is a common practice among shared hosting services.

Finally, the customer service response is fast and dependable. Hostgator offers 24/7 toll free customer support year round, and their Ticket System usually will kick back an answer in two hours or less. Together with their available tutorials and reference database, they can rightfully claim the highest level of customer support and satisfaction. All in all, Hostgator looks to be a top contender in the web hosting game.

User Reviews Submit Your Review

This is one GREAT host by Bob Blaine

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I have been with Hostgator for around 8 months now and are very happy with their service. When I have a problem, emailing support gave me answers within a few min. I'm very impressed with the service of hostgator compaired to all the other providers I had in the past.

pretty good! by Aiden

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The company is simply amazing!

I’ve been with them for over 3 years now and never had a single problem.

They offer everything you need to have a professional site running and what really impressed me the most was the 24/7, English speaking, non-outsourced tech support. Great guys, very helpful and always knowledgeable.

It’s been my pleasure doing business with a company who put their customers first.

great support by Cody

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I had a couple of issues and got to a manager and they were all resolved.

Tech support answers in about 10 minutes and they are from the states.

Very pleased with how they rectified my problems.

Reliable hosting at it's best! by Austin T

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I have now been with HostGator for over 6 months and I have to say I love them! Their customer service is always fast and gets my issue solved the first time I call and I call a lot since I am new to the internet world.

I never had any issues with my site being down and there are more features than a newbie like me knows what to do with.

Thanks

Hostgator does not suck! by Joshua

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to bob - the one that posted hostgator sucks, they do not suck. you suck! they have every right to kick you off for spamming. Thank god they kicked you off. 1 less spammer on the net.

Hostgator has been great, my webmaster recommended them to me when I was looking for a new host for a new website I was launching, they have been so good that I moved all 5 of my other sites over to them too! I have the reseller account which allows me to host unlimited accounts! how cool is that?

Amazing support! by Tom from Florida here:)

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I signed up with hostgator over a week now, and I must agree with other reviews here, they have been great.

Their support guy helped me setup my account, even transferred my backup from my old (horrible) host and restored the site.

I emailed their support at 2am, thinking I'll check my email in the morning when I wake up, to my surprise, just before I switch of my monitor 10 minutes later, my ticket was answered!

Im thoroughly impressed by their commitment to support their customers.

good hosting company by Katie

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no doubt, one of the best hosting company around, I've recommended hostgator to many of associates and they too love hostgator's services.

the best! by Mary

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I have used 3 previous hosting services, hostgator's features and more importantly, customer support has been top notch! Im so glad I have found hostgator

You can't go wrong with hostgator! by Jim Jerry

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I absolutely love Hostgator! Not only does Hostgator offer unlimited bandwidth and space, their hosting package has every feature you could ever want!

Im a novice to website creation but their control panel (it's called cpanel) makes me feel like im a pro! I can setup emails, subdomains and other technical stuffs within minutes. Definately recommend hostgator for your hosting needs.

Nobody Beats HostGator by Jackson

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I have been with them for 2 years now and the thought of switching never crossed our mind! They have been great to us.

We did have some minor glitches, partly my fault but was resolved in a timely manner. I know I would not find another host that offer the kind of service hostgator does.

Hostgator sucks! by bob

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Hostgator sucks! they accused me of spamming and kicked me off their server without warning!! BEWARE!!!!!