BlueHost Web Hosting Review

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Our Ratings

Tech Support
Customer Support
Web Space
Traffic
Value for Money
Reliability & Uptime

Popular Hosting Plan

  • Unlimited Web Space
  • Unlimited Transfer
  • Unlimited Domain Hosting
  • 2,5000 POP/Imap Email Accounts
  • SSH, SSL, FTP, Stats
  • CGI RoR, Perl, PHP, MySQL
  • Frontpage Extension
  • FREE Domain Forever
  • FREE Site Builder
  • 24/7 Sales/Support
  • $75 Yahoo/Google Credits
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Most of today's web hosting companies offer similar features and advertise guaranteed uptimes and high customer service levels. These claims can only be substantiated by personal experience, and the needs of customers vary depending on whether they are a specialized domain or a full-on business venture.

We monitored BlueHost under working conditions by using a real time account that was monitored by a third party service. Their uptime over a nine month period averaged at around 99.5%. While this is actually below their "guaranteed" uptime ratio, it is par for nearly every web hosting service. They all claim a 99.9% guaranteed ratio, yet few if any can deliver on this promise day in and day out.

Their 24/7/365 customer support service is an industry standard, and in the long run is more of an advertising gimmick than a realistic claim. This doesn't mean that they have inferior customer support by any means. The fact is, any company that offers 100% satisfaction in service and technical support is offering unattainable standards, and this applies to the web hosting industry as well.

BlueHost does offer realistic support like knowledge database, online chat and e-mail response to technical questions. There is also a support forum that is especially helpful to those who are new to domain management. BlueHost's ticket system is as responsive and fast as most other web hosting companies.

As far as hosting plans, BlueHost offers unlimited bandwidth and disk storage space along with 2500 POP3 and IMAP email addresses, along with the ability to have up to 20 domains at one time.

As for e-commerce features, BlueHost offers quality shopping cart software options and the highest level of programming support that we have seen. They do charge extra for an SSL secure certification and Paymerica credit processing, but their variety of shopping cart options balance out the cost.

BlueHost offers many scripting options at no cost for such applications as chat, blogs, web auctions, customer polls, and bulletin boards. Their software supports several different languages including PHP, Perl, CGI, Front Page, and MySQL.

Their control panel features over 40 icons that will link to their various data management options. The placement of the control icons, features options, and menus on the control panel make sense. Account information, email usage, database management, and web security statistics are displayed prominently on the control panel for easy access. This allows the user to see at a glance their visitor information, bandwidth usage, and any problems with page loads or missing images.

BlueHost offers a high level of bandwidth and disk space for a fairly low price, and if current customer support is maintained they will continue to attract and keep new customers.

Considering that BlueHost is one of the older and more established web hosting companies doing business today, and that they offer competitive prices for comparable services and features, we find that BlueHost can be a good choice for web hosting.

User Reviews Submit Your Review

thank you bluehost by Levi

Tech Support
Customer Support
Web Space
Traffic
Value for Money
Reliability & Uptime

Great, supportive company. They keep my site running and looking great and are always available to answer my questions.

For many of my clients, my website is my my shop front. I trust bluehost tp keep it up and running my first reputation looking good.

bluehost suck - do not buy! by you suck

Tech Support
Customer Support
Web Space
Traffic
Value for Money
Reliability & Uptime

their servers are always down! don't buy from them. go for any other hosts but bluehost

my bluehost review by Hayden

Tech Support
Customer Support
Web Space
Traffic
Value for Money
Reliability & Uptime

bluehost has been our webhost for several years now and they have been excellent.

We've had no problems and the reliability is simply the best out there. We used to be with two other hosts but the reliability became a real problem with frequent "maintenance updates", so that's when we decided to try bluehost. Smooth sailing since we made the jump.

great support by Oscar

Tech Support
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Web Space
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Value for Money
Reliability & Uptime

Amazing uptime. bluehost has great customer support, both online and phone. Highly recommend!

a great host. happy to stay by Jordan M

Tech Support
Customer Support
Web Space
Traffic
Value for Money
Reliability & Uptime

I found bluehost about three years ago and have been a happy customer since then. It is very difficult to find a good hosting company nowadays and even though bluehost is not perfect, they are by far the best hosting company I have been with.

Specifically, when I need help with my web site, databases and more complicated stuff, they have always been there for me. Try finding another hosting company that actually has people that understand databases.

Good luck in your search for hosting but bluehost has been great for me.